Organizations who have an active Maintenance Package receive unlimited product support to your primary intranet champion. Learn more about our Service Level Agreement (SLA) and supported versions.
Depending on the urgency of your issue opening a ticket by email is the most efficient because you can include all of the details and screenshots.
Open a Ticket
To open a Support Ticket, email us at support@icthrive.com.
Please include:
- Screenshots or video showing the entire page with the behavior or error, including the URLs - they provide much-needed information
- Version of software (to get this, within your intranet click the Admin link, and scroll down on the Setup tab to check the version)
Call Us
If the query is urgent (i.e. your site is inaccessible), call us:
- 604-924-9770 in the Greater Vancouver area
- toll-free 1-844-924-9770 North America only
- 1-604-924-9770 outside of North America
Holiday Hours
Holiday |
2020 Date |
2021 Date |
IC Support |
New Years’ Day |
Tue Jan 1 |
Fri Jan 1 |
Closed |
Family Day |
Mon Feb 18 |
Mon Feb 15 |
8:00am – 4:00pm* |
Good Friday |
Fri Apr 19 |
Fri Apr 2 |
Closed |
Easter Monday |
Mon Apr 22 |
Mon Apr 5 |
8:00am – 4:00pm* |
Victoria Day |
Mon May 20 |
Mon May 24 |
8:00am – 4:00pm* |
Canada Day |
Mon Jul 1 |
Thu Jul 1 |
8:00am – 4:00pm* |
British Columbia Day |
Mon Aug 5 |
Mon Aug 2 |
8:00am – 4:00pm* |
Labour Day |
Mon Sep 2 |
Mon Sep 6 |
Closed |
Thanksgiving |
Mon Oct 14 |
Mon Oct 11 |
Closed |
Remembrance Day |
Mon Nov 11 |
Thu Nov 11 |
8:00am – 4:00pm* |
Christmas Eve |
Tue Dec 24 |
Fri Dec 24 |
TBD |
Christmas Day |
Wed Dec 25 |
Mon Dec 27 |
Closed |
Boxing Day |
Thu Dec 26 |
Tue Dec 28 |
Closed |
New Years’ Eve |
Thu Dec 31 |
Fri Dec 31 |
|
New Years’ Day |
Fri Jan 1 |
Mon Jan 3 |
Closed |
*IC Support will be operating with reduced staffing on these holidays