Open a Ticket
Organizations who have an active Maintenance Package receive unlimited product support to your primary intranet champion. Learn more about our Service Level Agreement (SLA) and supported versions.
Depending on the urgency of your issue opening a ticket by email is the most efficient because you can include all of the details and screenshots.
To open a Support Ticket, email us at support@icthrive.com.
Please include:
- Screenshots or video showing the entire page with the behavior or error, including the URLs - they provide much-needed information
- Version of software (to get this, within your intranet click the Admin link, and scroll down on the Setup tab to check the version)
If the query is urgent (i.e. your site is inaccessible), call us:
- 604-924-9770 in the Greater Vancouver area
- toll-free 1-844-924-9770 North America only
- 1-604-924-9770 outside of North America
Holiday Hours
|
Holiday |
2020 Date |
IC Support |
|
BC Family Day |
Mon Feb 17 |
8:00am – 4:00pm |
|
Good Friday |
Fri Apr 10 |
Closed |
|
Easter Monday |
Mon Apr 13 |
8:00am – 4:00pm |
|
Victoria Day |
Mon May 18 |
8:00am – 4:00pm |
|
Canada Day |
Mon Jul 1 |
8:00am – 4:00pm |
|
British Columbia Day |
Mon Aug 3 |
8:00am – 4:00pm |
|
Labour Day |
Mon Sep 7 |
Closed |
|
Thanksgiving (Canada) |
Mon Oct 12 |
Closed |
|
Remembrance Day |
Wed Nov 11 |
8:00am – 4:00pm |
Winter holidays 2020
IC Thrive's hours for Christmas and New Years 2020 are as follows:
|
Date |
IC Support |
|
Monday Dec 21 |
8:00am – 4:00pm |
|
Tuesday Dec 22 |
8:00am – 4:00pm |
|
Wednesday Dec 23 |
8:00am – 4:00pm |
|
Thursday Dec 24 (Christmas Eve) |
Closed |
|
Friday Dec 25 (Christmas Day) |
Closed |
|
Monday Dec 28 (in lieu of Boxing Day) |
Closed |
|
Tuesday Dec 29 |
8:00am – 4:00pm |
|
Wednesday Dec 30 |
8:00am – 4:00pm |
|
Thursday Dec 31 (New Years' Eve) |
Closed |
|
Friday Jan 1 (New Years' Day) |
Closed |