You've already selected and installed your intranet software, so you've made significant progress. Now you're ready to create your intranet.
In This Article
Every intranet project is unique, shaped by organizational culture and resources. We've outlined some tasks which are common to nearly every intranet build.
Define Your Purpose
In most cases, an intranet is being put in place because something isn't working very well. Whether it's communication, processes, engagement, information-sharing, or document management, a problem has been identified and the intranet is going to make it better.
What's the goal or purpose of your intranet?
Once you have a clear mission statement or vision for your intranet, the rest of the pieces will begin to fall into place. Get together with your team, with key stakeholders, and with staff, and discuss what they need to be able to do on the intranet. Go directly to users to test navigation. Keep in mind that your intranet will have a higher likelihood of success if it has a champion - someone (or a team) passionate about the intranet and the role it plays in organizational success.
As you work through your process, remember to:
- keep it simple
- make it easy to use
- help users access the information they need to do their jobs
- have some fun!
The IC Thrive blog has some excellent resources to help guide you through your build process. Make sure you check out the links below.
From the IC Thrive Blog
Project Planning Questions
Working together with your project team or other individuals who will be moving the intranet forward, we suggest answering the following questions to help guide your build:
- How do you want the intranet to look and feel (e.g. fun, reflect corporate values, colorful, energetic, etc.)?
- Is the intranet intended to assist with day-to-day tasks (e.g. communicate/collaborate with team members, complete forms, etc.) or is it intended to be more of a reflection of departmental structure? Learn more about intranet navigation and task-based versus topic-based.
- If there's an existing intranet, what content or structure will you retain for the new intranet? Have you done an inventory of content?
- Will all content need to be accessible to all staff? Or will some content be locked down depending on the department/team/project? Learn more in our 'Security Overview' article.
- Are documents currently stored on a shared drive that need to be added to the intranet for easier access?
- How will intranet content be maintained after launch (e.g. by an intranet team, delegated responsibility for different areas, etc.)? Learn more about intranet Governance.
Intranet Function Questions
In addition to identifying overall structure needs, there are some specific functional questions that will help with your build:
- Are there organizational policies that require users to review and accept them?
- Do you have daily announcements sent out via email or posted (whiteboard) for all to see which should instead be on the intranet?
- How do you want to arrange the Home Page for maximum impact on users? Learn more about the Home Page.
- Do you have specific forms that need to be completed and processed/tracked internally (e.g. timesheets, expense forms, new hire requirements for computer/software access, etc.)?
- Will you include announcements about corporate changes (e.g. moving, renovations, relocating, mergers and acquisitions, team changes, etc.)?
Questions for IT
Finally, there are technology-focused questions which will need the input of your information technology group:
- How do you want users to be able to access the site?
- If using AD, a Single Sign-On method will likely work best as users aren’t required to log in (i.e. it simply logs them in with the same credentials used to access their computer). Note that the intranet will expose AD information differently from email, so some data or department cleanup may be needed. Learn more about AD Synchronization Configuration.
- Do you want them to use a friendly DNS name to access the site (e.g. http://MyCompanyIntranet/)? Learn more in the Change Intranet URL article.
- Will the intranet be available to staff who aren't on a Local Area Network? Learn more in our Build an Extranet (Lockdown Guide) article.
- Will you create a test site for testing new features/upgrades, etc.?
- If there will be a test site, the intranet should be mirrored at launch so that it looks and functions the same as the live site. Learn more about Test Environment Setup.
Want to increase your intranet's chance of success?
(Obviously, the answer is yes!) The most likely way to achieve success is to have an Intranet Champion. No superhero costume or trophy required - you just need someone who is passionate about the role of an intranet in the company's success, and who believes that a well-designed and maintained intranet makes a difference for staff. Their department isn't important. But their enthusiasm is!!
General Project Timeline
Regardless of the individual specifics, each intranet project will usually involve the following steps, provided with approximate timelines - note that steps may happen concurrently. Actual length of required time will depend on the extent and quality of existing intranet content, as well as the capacity of project team members (i.e. are they dedicated resources or doing this in addition to their usual job duties).
We have a comprehensive Intranet Implementation Guide which covers the following in much more detail - email firstname.lastname@example.org for your copy.
1. Project Foundation - 1-8 weeks
These foundational steps are essential to start any intranet project:
- Identify project team members - ideally a team will work on the intranet to get cross-organizational input and share the workload. Best practice is to include at least one representative from Communications, Human Resources, and IT, as well as from each key stakeholder group (as applicable, based on your intranet content). However, we've had plenty of one-person 'project teams', and it can be done!
- Set up server and install software - after purchase, once your environment is prepared, a member of our Customer Success Team will work with you to coordinate installation and get the software on site within your organization.
- Work with your CSM to address and resolve organizational issues with your new intranet.
- Learn the software - depending on project team members' level of technical skills, learning the software may take a week or a few months. To get you started, we've laid out the main functions of our software and some representative tasks later in this article.
2. Assess and Inventory Current Content - 1-8 weeks
If your organization has never had an intranet, this step could involve paper-based information such as forms. If content is currently in place, it's a matter of assessing what's there and is working well, what's there and needs updating, and what can be eliminated. The length of time involved for assessing content will depend on the volume of current intranet content.
3. Create Navigational Structure - 2-3 weeks
Navigation is the heart of an effective and successful intranet, and it's worth taking the time to do right, Ideally, you'll want to get users involved in creating the navigation to increase the likelihood of finding information. Learn more in the 'Create Navigation' article.
4. Create Content - 4-12 weeks
Content is of course the essential part of your intranet. As you create the site, you'll need to:
- Configure Sites, Apps, and Pages and add information as desired, based on your key business objectives.
- Develop security for folders and Apps - learn more in the 'Security Overview' article.
- Create an engaging and informative intranet Home Page that speaks to your users, with at-a-glance updates including widgets which automatically pull in intranet or external content.
Also, it's important to realize that ALL content doesn't have to be in place for the site to launch - just the key content that will start users getting comfortable using the site and will help them most frequently with their work. With this phased approach we've found that nearly all intranets launch with the following functions in place:
- Employee Directory - the main reason many staff access the intranet, looking for contact information, titles, or photos; we strongly recommend having employee photos in the directly prior to launch, as it's a quick way to begin building staff engagement.
- Documents and policies - typically either document, policies, or both are in place at launch, often with features such as read and confirm, or document versioning.
- Forms - forms are a reality for virtually every organization, and including them on the intranet is a great way to boost staff engagement; start by either adding existing PDF or Word forms, or by recreating them as online forms for easier tracking and workflows.
The next function added is often team or departmental sites (e.g. Human Resources), so that either one type of content can be grouped in one intranet area, one staff group can manage content for one area, and/or a group can access content that the rest of the staff cannot. After these areas, organizations become very diverse as to the functions they include; our App Overview article may give your project team a better idea of the Apps that are right for your intranet.
5. Develop Intranet Branding - 3-4 weeks
Intranets generally have some personality, since they're practically a member of your staff. Spend some time on the branding to increase staff engagement, using our tips to Give the Intranet an Identity later in this article.
6. Key User Training and Testing - 2-3 weeks
Getting select staff involved prior to launching an intranet can give valuable feedback for small improvements which may have a big impact on your project success. Learn about Getting Users Involved Before Launch in our 'Launch Your Intranet' article.
7. Plan for Launch and Post-Launch Engagement - 2-4 weeks
After putting so much effort into a new intranet, it's important to launch with some fanfare so staff know all about their new work and communication tool. Start the initial planning for your launch and rollout well ahead of this point, and then kick it off just ahead of launch. Learn more in our 'Launch Your Intranet' article.
Learn the Software
An important part of building an intranet is simply to play with the software as a means of discovering and testing what it can do for your organization. Your new intranet comes with demo data and users, so you can easily play around and find out how to put our tools to work for you.
IC Source is designed around a toolbox of pre-built applications, or Apps, and in your freshly installed site we've organized the Apps into several different menu items to demonstrate the navigation layout possibilities. Explore the different menu links to see some of the configured Apps available within the product which you might want to include in your intranet.
Our Help Center is full of information, but some of the key articles to help understand our software include:
- Admin Overview
- Hierarchy: Sites, Apps, and Pages
- Security Overview
- Search Overview
- Design Tab: Advanced Theme Editor
- App Overview
- Widget Overview
- Storyboard Overview
- Online Forms Overview
Try the following tasks to get comfortable with IC Source:
- Folders - in an App such as Documents & Policies or Photo Album, hover over the Admin icon in the Toolbar, choose Manage Folders, and try renaming a folder, adding a folder, deleting a folder, and adding a subfolder
- Apps - add an App such as Company News, rename it to YourName News, and add a couple of folders
- Navigation - edit the Global Navigation and move an item from one section to another, add an external link, add the App you just created, or rename an existing item
- Sites - add a Site and name it Intranet Team, add a security group for your project team, then limit view access for your site to that group
- Design -using the Advanced Theme Editor, change the theme for the Intranet Team site to something really bright and colorful
As you're working on building your site, there are a few factors specific to IC Source software which you should also keep in mind as you move forward. Specifically:
- Many of us have gotten into the habit of relying on auto-save when creating content, but there is no auto-save in IC Source so remember to save as you go.
- Similarly, there's no versioning for page content, so when you save you're overwriting the previous information.
- If content were to be accidentally deleted or impacted in some way, your organization may want to roll back to the previous backup, typically from the day prior, which would mean you would lose any changes made since that backup.
Your software license allows you to have both a production (i.e. live) site, as well as a test (i.e. development) site. We highly recommend having both instances in place so that you can test features and patches/upgrades without impacting users. Learn more about Test Environment Setup.
Give the Intranet an Identity
An organization's intranet is the equivalent of a staff hang-out, where ideas and information are shared - often with some humor. That's easier to accomplish when the intranet has a personality, vibrancy, and an identity. There are various ways to accomplish this.
In the example below from Verity Credit Union, the intranet is named orange, and it has a strong graphic presence. The blue and orange colors are part of Verity's overall brand identity and are also used on their website, so the intranet still has a Verity-feel yet is distinctive from public-facing information.
To give your intranet an identity, try some of the following tactics:
- Visuals - Best practice is to choose a color palette tied to your corporate branding so there's a sense of connection between the various properties. In addition, we suggest that your project team decide on an intranet font and visual style, then document it in a governance guide so it's maintained consistently.
- Header - organizations often like to have some fun with the intranet header. Changing the header is done using the Advanced Theme Editor and a graphics editing program. Include the intranet name, and perhaps a tag line and graphics as well. You can always use the same image in the header or:
- use the same graphic but alter it for the season (e.g. add snow or fallen leaves to part of your logo)
- have some fun and hide your mascot or another 'easter egg' in various ways in the logo
- change out the header with various photos of staff in action, branch locations, etc.
- use interesting photos such as macro nature images
From the IC Thrive Blog
One of the most powerful ways to give an intranet an identity is to give it a proper name. Employees will refer to the intranet often, so it needs a memorable name.
If there’s already an existing intranet with a name, unless it’s clearly a ‘no go’, poll staff on whether the name should be retained or a new name found.
If you need to create a name, we suggest either:
- Asking employees for name suggestions, choosing the top 3-5 options, then having employees vote to select their favorite (and rewarding the name creator with a prize!); or
- Having the project team create 3-5 name options, then having employees vote to select their favorite.
Tips for Name Creation
When creating a name, remember to:
- Keep it short - it’s going to get used a lot!
- Factor in your organizational culture - traditional? relaxed? fun?
- Say it aloud and in the context of work - does it sound right or sound awkward?
- Give it personality - the intranet is practically another staff member.
There are several common types of Intranet names:
- Words that signify the intention of the intranet
- Horizon - Homewood Health
- Insight - InTouch Credit Union
- iConnect - Columbia University Centre for Career Education
- Acronyms (sometimes elevated into a name and persona)
- WALT (We Are Leech Tishman) - Leech Tishman
- VERN (Veridian Employee Resource Network) - Veridian
- SQIRL (SQ Internal Resource Location) - IC Thrive
- Names related to the type of business
- The Pantry - New Seasons Market
- CityBizz - City of North Vancouver
- Voyager - World Travel Holdings
- Fetch - San Diego Humane Society & SPCA
- Names which include part of the company name
- JustUs - Justice Institute of British Columbia
- WestNet - District of West Vancouver
- DivShare - Diversified Search
What will work for your intranet? Check out the blog posts below for further inspiration.
Repurpose Demo Content
Sites and Apps are included with basic demo content to show you how they function and to help you learn how to use them.
When you're ready to build your site, we recommend the following steps:
- Hide Sites - remove all Sites from user view other than the Home Site
- Create a hidden Site - create a limited-access Site and move all demo Apps to that Site so you can access as needed but users can't
- Repurpose Forms App - Forms is only found on the Home Site and can't be moved, so hide folders so you can access as needed but users can't
- Home Page - create a new Home Page specific to your intranet
- Demo Users - the final step is to remove the demo users who were there to show functionality
The steps involved for each of these items are outlined below.
1. Hide Sites (or delete)
Hiding a Site means that only users given permission can see its content. To hide a Site from users:
- Access the Site either directly from the navigation or from Admin > Assets. If you accessed the Site directly, hover over the Admin icon, top right, then click Secure Site.
- In the menu on the right click Site Access.
- Click the box top left for View Security. If you want to be the only one to view the Site, you're done. If you want other individuals or groups to continue to be able to view the Site, choose their names in the drop-down boxes. (Note that applying View Security will also hide the Site in the Global Navigation for users.)
- If you want to simply delete the Site, go to Admin > Assets, locate the Site, then on the Site card click the trash can to delete.
2. Create a Hidden Site and Move Apps (or delete)
- Follow the process to Add a Site and name it Hidden or something similar that will make its purpose clear to you.
- Using the main site menu, go to an App that you want to keep, hover over the Admin icon, top right, and click App Admin.
- Above the App card, click Apps in the breadcrumbs and you'll go to a page with all Apps showing for that site.
- Mouse over the card for the App you want to move, and you'll see an arrow as shown below. Click the arrow and choose the name of the Hidden site you just created.
- Your App has now moved into your chosen Site, as shown in the breadcrumbs.
- Repeat as needed for all Apps you want to move.
3. Hide Folders in Forms (or delete)
To keep an App for your own reference, you'll need to hide the folders, as follows:
- Go to the Forms directly from the navigation.
- Hover over the Admin icon, top right.
- Select Manage Folders.
- Click on a folder name, and click apply beside folder security, as shown below, to apply security.
- You'll see that Global View is ON, meaning that all users can see the item. Click turn off so the App won't be viewable by all staff.
- Repeat so all folders are hidden from Global View. Alternatively, to save time you can delete folders (by clicking the red circle to the right of the folder name, shown below) and retain only one in order to see the App functioning.
4. Clean Up the Homepage
There are two ways you can clean up your Home Page. Either build it from scratch with a new widget page, or delete the widgets you don't want and add the ones that you do; both options are described below. Regardless of the option you choose, have a look through the articles Home Page and Redesign Your Home Page for ideas and inspiration.
Build a New Home Page
The cleanest way to create a new Home Page is to add a new Page to the Home Site, add the widgets you want, and designate it as the Home Page, following these steps:
- Use the article instructions to 'Add a Page' and choose a Widget page. This will give you an empty page where you can start adding widgets.
- Decide on the widgets you want, such as a What's New Feed, Content Feed, by looking at the Types of Widgets article.
- Add and reposition widgets, rows, etc. following the instructions in the Widget Overview article.
- When you're ready to make your new page the actual Home Page of the intranet:
- Hover over the Admin icon, top right.
- Click the Assets tab.
- On the card for the new Home Page, check that the title, icon, and description are what you want to have in place on the Home Page.
- Mouse over the card for the new Home site to reveal a flag with a tool tip of "make this the home page". Click the flag to make this the Site Home page.
- Since there can only be one Home Page, the flag for the previous Home page automatically disappears. Rename this page as something like Home Page - archived [date] in case you want to refer to it later, or click the trash can on its card to delete it if you know you won't need it.
Revise Widgets on Existing Home Page
Since a Home Page is a collection of widgets, cleaning up the Home Page is as simple as deleting all of the widgets.
To do this, when you're logged in as an Admin, go to the Home Page.
- Mouse over the widget you want to delete it will change color and show three icons.
- Click the trash can to delete the widget.
- A message box will appear, checking if you want to permanently delete the widget. Click OK.
- The widget is now gone and the frame remains. If you want to remove the widget frame as well, click the trash can in the top grey row, then click OK.
- If you’re finished on the page, click Save Widgets at the bottom to exit the editing mode.
- Continue to delete, move, and add widgets as needed. Learn more about widgets in the 'Widget Overview' article.
5. Clean Up Demo Users
To remove the demo users that came with your installation of the intranet:
- When logged in as an intranet Admin, click the Admin icon, top right.
- Click the Security tab.
- Under Logins, click Find Logins.
- Scroll down and click Search without entering any specifics. (Note: if you've already synced with Active Directory, check the box beside 'find Form-based logins' and click Search. )
- All of the demo users will be displayed in the search results.
- Check the box beside each user you wish to disable, or click 'select all'. Deselect the Kelly Bristow account if you're currently using it.
If you're logged in with the Kelly Bristow account, do NOT delete this account or you’ll be locked out of the intranet and will have to contact Support to regain entry.
- Click Disable, top right, as shown in the image below: