Upcoming holiday hours: please note that IC Thrive Support will have reduced hours (8:00am - 4:00pm Pacific Time) on Wednesday, November 11th for Remembrance Day. Read more here.

2020-06-18: Encountering error while downloading a patch? Check out these steps: read more here.

2020-03-13: Looking to keep your employees informed of important updates? See how to broadcast alerts to your Home page.

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How Tos

Getting Started

Learn about Intranet Connections software and features.

Admin Settings

Assign site settings, permissions, and design; and manage sites, apps, pages, and tags.

Intranet Architecture

Build and refine your site's navigation and pages.


How to use the pre-built functions of Intranet Connections.


Boxes of content with a wide range of functionality and flexibility.


Visual storytelling with linked images and play-in-place video on any site home page.

Forms on the Intranet

Online forms and workflows for maximum efficiency and data handling.


Use calendars, create training sessions and manage registrations.

Documents & Policies

Store and manage documents and policies on your intranet.

Employee Information

Names, contacts and other key employee information.

Site Analytics

Use your site analytics to make your site work better for users.

Engage & Inspire

Best Practices

Best practices for all users of Intranet Connections software.

Design Inspiration

See how other companies have used their software and get inspired!

Updates & Upgrades

Version Enhancements

What's new in our software updates.

Patch Release Notes

Issues resolved by patches and hot fixes.

Upgrade Instructions

Key technical information for performing updates safely and securely.

Technical Admin

Intranet Settings

Settings such as search and file locations.

Advanced Configuration

More advanced settings which may be required at any time.


Identification and resolution of standard error messages.


Possible solutions for more commonly encountered intranet issues.

Disaster Recovery

Site down, backups and other disaster situations.

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